Last Updated: [01 January 2026]
Thank you for using Bannerlo.online (“Platform”, “we”, “our”, “us”).
This Refund & Return Policy explains the conditions under which refunds or credit adjustments may be provided for our credit-based AI image generation services.
By purchasing credits or using our services, you agree to this policy.
1. Digital Service Nature
Bannerlo.online provides instant digital services through AI-generated images and templates.
Due to the nature of digital content:
- No physical products are sold
- No returns are possible once credits are used
- Services are delivered immediately upon credit usage
2. Credit Purchases
- All credits purchased on Bannerlo.online are non-refundable
- Credits are non-transferable and cannot be exchanged for cash
- Unused credits do not expire unless otherwise stated during purchase
- Credit prices and usage rules may change at any time
3. When Refunds Are NOT Provided
Refunds will not be issued for:
- Dissatisfaction with AI-generated images
- Incorrect user input or template selection
- Accidental credit usage
- Change of mind after purchase
- Partial use of credits
- Design preferences or subjective quality issues
- User misunderstanding of platform features
4. Exceptional Refund Cases
A refund or credit adjustment may be considered only if:
- Credits were deducted due to a verified technical error
- The service was unavailable for an extended period after purchase
- Duplicate payment was made for the same transaction
All refund decisions are solely at the discretion of Bannerlo.online.
5. How to Request Support
If you believe you qualify for an exception, please contact us within 7 days of the transaction:
📧 Email: [email protected]
Include:
- Registered email address
- Transaction ID / payment reference
- Description of the issue
- Screenshot or proof (if applicable)
6. Processing Time
- Approved refunds (if any) will be processed within 7–14 business days
- Refunds are issued only to the original payment method
- Processing time may vary depending on your payment provider
7. Chargebacks & Payment Disputes
- Unauthorized chargebacks may result in account suspension
- We encourage users to contact us first before raising disputes with payment providers
8. Policy Updates
We reserve the right to modify this Refund & Return Policy at any time.
Updates will be posted on this page with a revised date.
9. Contact Us
For refund-related questions or support:
📧 Email: [email protected]
🌐 Website: https://bannerlo.online